This Privacy Policy describes how wjvo collects, uses, stores, shares, and protects the personal information of players and visitors accessing the wjvo Platform at wjvo.net. wjvo is committed to handling your personal data responsibly and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.
These cards summarize the most important points in this Privacy Policy. They are not a substitute for the full document — please read all sections below.
wjvo collects only the personal information necessary to operate your account, verify your identity, process payments, and comply with PAGCOR regulations and Philippine law. We do not collect data for data collection's sake — every data point we hold serves a documented, lawful purpose.
wjvo does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers under any circumstances. Your data is used exclusively for purposes directly related to operating and improving the wjvo Platform and meeting our legal obligations.
All data transmitted between your device and the wjvo Platform is protected by 256-bit SSL/TLS encryption. Personal data stored on wjvo systems is encrypted at rest using industry-standard protocols. Payment data is handled through PCI-DSS compliant channels and is never stored on wjvo's servers in unencrypted form.
wjvo processes all player personal data in accordance with Republic Act 10173 — the Data Privacy Act of 2012 — and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law, and our data processing practices are reviewed regularly.
As a wjvo player, you have the right to access, correct, object to, and request deletion of your personal data, subject to our legal retention obligations. You can exercise these rights by contacting the wjvo Data Protection Officer (DPO) via the support team at any time.
In the unlikely event of a personal data breach affecting your information, wjvo will notify the National Privacy Commission within 72 hours of becoming aware of the breach, as required by law. Affected players will be notified promptly where the breach poses a real risk to their rights and freedoms.
wjvo is an online gaming platform accessible at wjvo.net, operated in the Philippines under PAGCOR's regulatory framework. For the purposes of the Philippine Data Privacy Act of 2012, wjvo acts as the Personal Information Controller (PIC) in respect of all personal data it collects from players and visitors to the Platform.
wjvo has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. You may contact the DPO through the wjvo support team via live chat or by email at the address provided in Section 14 of this Policy.
This Privacy Policy applies to all personal data collected by wjvo in connection with your use of the wjvo Platform, including account registration, KYC verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. It applies to data collected online via wjvo.net and through any wjvo mobile application.
wjvo collects the following categories of personal data, depending on the nature of your interaction with the Platform:
Under the Philippine Data Privacy Act, government-issued ID numbers (such as your PhilSys reference number, SSS number, or passport number) are classified as sensitive personal information. wjvo collects these only to the extent required for KYC verification and AMLA compliance, and applies heightened security controls to their storage and processing.
wjvo collects personal data through the following channels:
wjvo does not purchase personal data from data brokers or acquire personal data from social media platforms without your direct consent.
wjvo processes your personal data for the following documented purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and login credential data |
| KYC and age verification | Identity documents, selfie photographs, date of birth |
| Payment processing | GCash number, bank details, transaction history |
| AMLA and regulatory compliance | Identity data, transaction records, source-of-funds documentation |
| Responsible gaming monitoring | Gaming activity data, session logs, limit settings |
| Customer support | Contact data, account history, chat and email records |
| Fraud prevention and security | IP address, device data, login timestamps, transaction patterns |
| Platform improvement | Anonymized or aggregated usage and gaming activity data |
| Marketing communications (with consent) | Email address, mobile number, promotional preference history |
wjvo does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required for fraud detection or AML screening, in which case a human review is conducted before any adverse account action is taken.
Under the Philippine Data Privacy Act of 2012, wjvo relies on the following legal bases when processing your personal data:
wjvo does not sell, rent, or trade your personal data. We share personal data only in the following limited and documented circumstances:
wjvo engages trusted third-party service providers who process personal data on our behalf, subject to contractual data processing agreements that require them to handle your data only in accordance with this Privacy Policy and applicable law. These include:
wjvo is legally required to disclose personal data and transaction records to the following authorities where mandated by Philippine law:
In the event of a merger, acquisition, or sale of all or part of wjvo's business, player personal data may be transferred to the acquiring entity as part of the transaction. wjvo will notify affected players via their registered email address prior to any such transfer and will ensure the receiving entity is bound by data protection obligations consistent with this Privacy Policy.
Where wjvo shares data with service providers located outside the Philippines, we ensure appropriate safeguards are in place — including contractual clauses requiring compliance with the Philippine Data Privacy Act — before any cross-border transfer takes place, in accordance with NPC guidelines.
wjvo uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, maintain your login session, and analyze usage patterns. The following categories of cookies are used:
You can manage your cookie preferences at any time through the cookie settings panel accessible in your account settings or through your browser's built-in cookie controls. Withdrawing consent for non-essential cookies will not affect your ability to use the core Platform features.
wjvo retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymized in accordance with wjvo's data disposal procedures.
wjvo implements a layered set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:
While wjvo takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for promptly reporting any suspected unauthorized access to the wjvo support team.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by wjvo. You may exercise any of these rights by contacting the wjvo DPO through the support team:
You have the right to be informed of how your personal data is being collected, processed, and used — which is the primary purpose of this Privacy Policy.
You have the right to request a copy of the personal data wjvo holds about you, together with information about how it is being processed.
You have the right to have inaccurate or incomplete personal data corrected. You can update most account information directly via your account settings, or request corrections through the support team.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to wjvo's legal retention obligations under PAGCOR and AMLA regulations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on wjvo's legitimate interests on grounds relating to your particular situation.
You have the right to receive a copy of the personal data you have provided to wjvo in a structured, commonly used, machine-readable format, where technically feasible.
If you believe wjvo has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
wjvo will respond to all verified data rights requests within thirty (30) days of receipt. Where a request is complex or wjvo receives a high volume of requests, we may extend this period by a further thirty (30) days, notifying you of the extension and the reason for the delay.
wjvo strictly prohibits access by individuals under the age of 21 years, consistent with PAGCOR's regulatory framework for online gaming in the Philippines. wjvo does not knowingly collect personal data from individuals below this age threshold.
Age is verified through the KYC process, which requires submission of a valid Philippine government-issued identification document. Where wjvo discovers that an account has been registered by a person under 21 years of age — whether through our KYC process, a complaint, or other means — the account will be immediately closed, all balances forfeited, and any submitted personal data securely deleted in accordance with our data disposal procedures.
If you are a parent or guardian and believe your child has registered an account on wjvo, please contact the support team immediately at the contact details provided in Section 14. wjvo will investigate and take appropriate action without delay.
The wjvo Platform integrates with third-party payment services (GCash, BPI, BDO, PayMaya, Metrobank) and game software providers. When you interact with these third-party services, your data may also be processed by the respective third party in accordance with their own privacy policies.
wjvo is not responsible for the data practices of third-party service providers beyond the contractual data processing agreements in place. You are encouraged to review the privacy policies of any payment provider or service you use in connection with your wjvo account.
wjvo does not operate any social media accounts, and the wjvo Platform does not contain embedded social media widgets or trackers that would transmit your personal data to social media platforms without your knowledge.
wjvo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes — meaning changes that significantly affect your privacy rights or the way your data is processed — will be communicated to registered players via their registered email address at least seven (7) days before the change takes effect.
For minor or administrative updates (such as clarifications that do not change the substance of how data is processed), wjvo will update the "Last Reviewed" date at the top of this Policy and publish the revised version on wjvo.net. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy.
We recommend reviewing this Privacy Policy periodically. The "Last Reviewed" date at the top of the page will always reflect the most recent revision. If you have any questions about a change, the wjvo support team is available 24/7 to assist.
For any questions, concerns, or requests relating to this Privacy Policy or the way wjvo handles your personal data, please contact the wjvo Data Protection Officer through the following channels:
If you are not satisfied with wjvo's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which oversees enforcement of the Data Privacy Act of 2012.
By using the wjvo Platform, you acknowledge that you have read and understood this Privacy Policy. Your privacy matters to us — wjvo is committed to earning and maintaining your trust through transparent, lawful, and responsible data practices.
Now that you know how we protect your personal information, experience the Philippines' fastest GCash cashout platform with confidence. 500+ games, 24/7 Filipino support, and full PAGCOR compliance. 21+ only. Play responsibly.